After sales service
Choose Happy King for a camping experience that goes beyond expectations.
Frequently Asked Questions (FAQ)
Q1: Are you a factory or a trading company? Can I visit your factory?
We are a manufacturer with certifications including ISO9001, BSCI, RoHS, SGS, and local government environmental assessment certification. All customers are welcome to visit our factory at any time.
Q2: Is sample ordering available?
Yes, samples of rooftop tents, car side awnings, and travel camping trailers are available, but there will be additional production costs.
Q3: Can you customize customers’ logos?
Certainly, Happy King offers both OEM and ODM services. You can provide us with your logo in AI format before production.
Q4: Is customization of tents or colors acceptable?
Yes, customization is available. We offer regular colors like khaki, dark gray, light gray, army green, and black, with no MOQ limit. For other special color requirements, there may be minimum order quantity requirements from the fabric factory.
Q5: What are the terms of payment?
We only accept T/T, L/C, and Western Union.
Q6: What is the lead time?
Orders typically take 25-35 working days, but lead times may vary based on order quantity and specific projects.
Q7: What about pricing and shipment?
We offer EXW, FOB, CFR, or CIF prices, and even DDP if needed. For shipment advice, our team can provide professional recommendations.
Q8: What’s your nearest port?
Our factory is only three hours from Shanghai Port and Ningbo Port, and Yiwu is only one hour’s drive from our facility.
AFTER-SALES SERVICE: Building Long-Term Partnerships
As a leading rooftop tent manufacturer, we are committed to fostering long-term relationships and ensuring your satisfaction. Here’s how we make your business journey with us exceptional:
1. Win-Win Approach:We prioritize maintaining excellent quality and offering competitive prices, ensuring a win-win situation where our customers benefit.
2. Friendship and Respect:Every customer is treated with the utmost respect—we consider you not just a client but a friend. Our business philosophy revolves around sincerity in dealings, fostering a friendly and respectful environment.
Warranty Details: Your Peace of Mind
Our warranty is designed to provide peace of mind and exceptional service:
– Duration: Typically, we offer a one-year warranty for repairing or exchanging parts, provided rooftop tents are not damaged due to misuse.
– Technical Support:If there’s a technical issue with our rooftop tent, our team of 15 technical engineers is ready to assist, ensuring prompt and efficient resolution.
– Free Maintenance:We take responsibility for free maintenance or replacement of damaged and missing parts within the warranty period.
– Shipping Coverage: Depending on the situation, we cover the freight costs from our factory for replacements.
Count on us for a reliable and supportive after-sales experience. Happy King is not just a rooftop tent manufacturer; we’re your trusted partner in outdoor adventures.
Our Mission: Elevating Your Rooftop Tent Experience
At Happy King, our mission is to empower businesses with innovative and high-quality rooftop tent solutions. We go beyond expectations, providing customized products that align with your business goals. Our commitment to excellence drives us to explore new opportunities and set industry standards.
Our Editorial Process: Precision Craftsmanship
Our editorial process involves meticulous research, design, and development. We prioritize understanding our client’s needs and collaborating to create bespoke rooftop tent solutions. Every product is crafted with precision and reviewed by our expert team to ensure accuracy and integrity.
News and Updates: Stay Ahead of Trends
In the rapidly evolving world of rooftop tent camping, staying informed is key. Explore our news section for the latest advancements, guidelines, and trends, backed by primary sources and expert opinions.
Update Information: Current and Accurate
Our editorial team regularly reviews and updates content to reflect the latest research and rooftop tent industry standards. If you notice any inconsistencies or outdated information, please reach out to us.
Feedback Welcome: Your Insights Matter
We value your feedback. If you have comments or suggestions, don’t hesitate to contact us. Elevate your rooftop tent experience with Happy King – Where Quality and Innovation Meet!